Privacy Policy – royal711 Malaysia

1 Who We Are

1.1 This Privacy Policy applies to the royal711 online gaming platform, accessible at royal711.asia, and all related services, mobile applications, and promotional communications issued under the royal711 brand.

1.2 For the purposes of this Privacy Policy, royal711 is the data controller responsible for the personal data of registered Members and visitors to the royal711 platform. When we refer to "royal711", "we", "us", or "our" in this policy, we mean the operating entity behind the royal711 platform.

1.3 royal711 is committed to handling personal data in a lawful, transparent, and accountable manner, consistent with applicable international data protection standards and the requirements of the Personal Data Protection Act (PDPA) framework as relevant to Malaysian users.

2 Personal Data We Collect

2.1 Registration Data. When you create a royal711 account, we collect the information you provide during registration, which may include: full name, date of birth, email address, mobile phone number, residential address, and preferred currency.

2.2 Identity Verification (KYC) Data. To comply with applicable gaming regulations and anti-money laundering obligations, royal711 may request: copies of government-issued photo identification (such as MyKad or passport), proof of address documentation, and proof of ownership of payment methods used. These documents are processed and stored securely.

2.3 Transaction Data. We collect details of all deposits, withdrawals, and wagers made through your royal711 account, including amounts, timestamps, payment method identifiers, and game or market references.

2.4 Technical Data. When you access the royal711 platform, we automatically collect certain technical information, including: IP address, browser type and version, operating system, device identifiers, session data, and pages visited. This data is used for security monitoring, fraud detection, and platform optimisation.

2.5 Communications Data. If you contact royal711 customer support via live chat, email, or other channels, we retain records of those communications, including the content of messages and any attachments provided.

2.6 Marketing Preferences. Where you have opted in to receive marketing communications, we record your consent and channel preferences. We also collect data about how you engage with promotional emails and notifications (open rates, click-through data) to improve relevance.

3 How We Use Your Personal Data

3.1 royal711 uses your personal data for the following purposes:

• Account Management — creating and maintaining your account, processing deposits and withdrawals, crediting winnings, and sending account-related notifications;
• Identity Verification — conducting KYC checks to confirm your identity and age, in compliance with applicable gaming and financial regulations;
• Security & Fraud Prevention — monitoring account activity for signs of fraud, money laundering, bonus abuse, or other prohibited conduct; detecting and preventing unauthorised account access;
• Regulatory Compliance — fulfilling our obligations under applicable gaming regulations, anti-money laundering laws, and other legal requirements;
• Customer Support — responding to your enquiries, resolving disputes, and processing complaints;
• Platform Improvement — analysing aggregated usage data to improve the performance, features, and user experience of the royal711 platform;
• Responsible Gaming — monitoring gaming patterns to identify potential problem gambling behaviour and, where appropriate, applying account-level safeguards consistent with our responsible gaming obligations;
• Marketing — where you have provided consent, sending promotional offers, bonus notifications, and newsletters relevant to your interests as a royal711 Member.

4 Legal Basis for Processing

4.1 royal711 processes your personal data on one or more of the following legal bases:

• Contractual Necessity — processing required to fulfil our obligations to you as a Member under the royal711 Terms & Conditions, including operating your account, processing transactions, and providing gaming services;
• Legal Obligation — processing necessary to comply with applicable laws and regulations, including KYC, anti-money laundering requirements, and gaming licence conditions;
• Legitimate Interests — processing carried out for the purpose of preventing fraud, ensuring platform security, and improving our services, where our legitimate interests are not overridden by your rights;
• Consent — processing for marketing purposes, or any other processing that is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

5.1 royal711 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We may share your data only in the following circumstances:

• Game & Software Providers — game providers (e.g. live casino studios, slot developers) may receive limited technical data necessary to deliver the gaming experience, but are not provided with personally identifiable information beyond what is required;
• Payment Processors — financial data is shared with our approved payment processing partners (including Malaysian e-wallet and banking providers such as Touch 'n Go, Boost, DuitNow, and FPX) solely to facilitate deposits and withdrawals;
• Regulatory Authorities — where required by law, court order, or gaming regulatory directive, royal711 may disclose personal data to competent authorities;
• Fraud Prevention Services — we may share data with third-party fraud detection and identity verification services for the purposes of protecting the platform and our Members;
• Corporate Transactions — in the event of a merger, acquisition, or restructuring, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5.2 All third-party data processors engaged by royal711 are contractually required to process personal data only for the specified purpose and to maintain appropriate security standards.

6 Cookies & Tracking Technologies

6.1 royal711 uses cookies and similar tracking technologies on its platform for the following purposes:

• Essential Cookies — required for the platform to function correctly, including maintaining your session login state, language preferences, and security tokens;
• Analytics Cookies — used to collect aggregated, anonymised information about how Members use the platform, enabling us to identify areas for improvement;
• Functional Cookies — used to remember your preferences, such as your preferred game lobby view, notification settings, and deposit method selections.

6.2 You may configure your browser to reject non-essential cookies. Note that disabling certain cookies may impair the functionality of the royal711 platform, including your ability to maintain a login session across pages.

7 Data Security

7.1 royal711 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest within our databases;
• Strict access controls limiting internal data access to authorised personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Two-factor authentication (2FA) available to all Members and mandatory for administrative access.

7.2 Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, royal711 will notify affected Members without undue delay and will take all reasonable steps to contain and remediate the breach.

8 Data Retention

8.1 royal711 retains your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable gaming regulations and financial record-keeping obligations. In general:

• Account and transaction records are retained for a minimum of five (5) years following account closure;
• KYC and identity verification documents are retained for the period required by applicable anti-money laundering regulations, typically a minimum of five years;
• Customer support communications are retained for up to three years from the date of the interaction;
• Marketing preference data is retained until you withdraw consent or request deletion, subject to legal retention obligations.

8.2 Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

9 Your Data Rights

9.1 Subject to applicable law, you have the following rights in relation to your personal data held by royal711:

• Right of Access — you may request a copy of the personal data we hold about you;
• Right of Rectification — you may request that inaccurate or incomplete personal data be corrected;
• Right of Erasure — in certain circumstances, you may request the deletion of your personal data, subject to overriding legal and regulatory obligations;
• Right to Restriction — you may request that we restrict the processing of your data in defined circumstances;
• Right to Data Portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, please contact the royal711 support team via live chat. We will respond to all valid requests within a reasonable timeframe, typically within thirty (30) days.

10 Children's Privacy

10.1 The royal711 platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

10.2 If you believe a minor has registered on the royal711 platform, please contact our support team immediately with the relevant account details so that we may investigate and act accordingly.

11 Changes to This Privacy Policy

11.1 royal711 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered Members via the email address on file and/or a prominent notice on the royal711 platform, with at least seven (7) days' notice before the updated policy takes effect.

11.2 The date of the most recent revision is displayed at the top of this policy. Your continued use of the royal711 platform following the effective date of any update constitutes your acceptance of the revised policy.

12 Contact & Data Enquiries

12.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by royal711, please contact our support team via the live chat facility on the royal711 platform. Our data enquiries team is available 24/7 and will direct your query to the appropriate department.

12.2 For written correspondence regarding data protection matters, you may contact us at: [email protected]

12.3 royal711 is committed to resolving all data-related enquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.